Refund policy

At TENUP, we strive to deliver premium quality products and a smooth shopping experience. Please read our policy carefully before placing your order.

## No Return Policy

All products purchased from TENUP are not eligible for return once delivered, except in the cases explicitly listed under "Exchange for Damaged / Wrong Product Only" below.

We request customers to carefully review the product description, size chart, and selected variant before placing an order.

## No Refund Policy — Change of Mind

We follow a strict no-refund policy for the following reasons, on all successfully delivered orders:

- Change of mind
- Wrong size selected by customer
- Preference change after delivery
- Minor color variation due to screen display

## Refunds for Failed or Erroneous Transactions

Notwithstanding the above, TENUP will process a full refund in the following cases, in accordance with applicable RBI and payment network guidelines:

- Payment was deducted from your account/card but the order was not successfully placed or confirmed
- Duplicate payment charged for a single order
- Order was cancelled before dispatch (see "Order Cancellation" below)
- Order was not delivered and is confirmed lost or undelivered by our courier partner
- Any transaction confirmed as fraudulent or unauthorized by our payment gateway or bank

Eligible refunds will be processed to the original payment method within 7–10 business days of approval. Refund timelines beyond this point are subject to your bank or card issuer's processing time.

## Exchange for Damaged / Wrong Product Only

Although returns and refunds are not accepted for change-of-mind reasons, if you receive:

- A damaged product
- Wrong item delivered
- Missing item in package

Please contact our support team within 48 hours of delivery with clear photos and your Order ID. Our team will review the issue and provide a suitable resolution, which may include a replacement, exchange, or refund at our discretion.

## Order Cancellation

Orders can only be cancelled before dispatch. To cancel, contact us immediately at support@tenupwear.com or +91 7451033121 with your Order ID. Once shipped, cancellation is not possible, but the order remains eligible for resolution under "Damaged / Wrong Product" terms if applicable.

## Contact Us

For refund, cancellation, or payment-related queries, contact us at:
Email: support@tenupwear.com
Phone/WhatsApp: +91 7451033121
Or visit www.tenupwear.com

## Policy Acceptance

By placing an order with TENUP, you agree to this Refund & Cancellation Policy.

TENUP — Built to Move. Made to Last