Refund policy
At TENUP, we strive to deliver premium quality products and a smooth shopping experience. Please read our policy carefully before placing your order.
No Return Policy
All products purchased from TENUP are not eligible for return once delivered.
We request customers to carefully review the product description, size chart, and selected variant before placing an order.
No Refund Policy
We follow a strict no refund policy on all successfully delivered orders.
Once an order is placed and confirmed, refunds will not be issued for reasons such as:
- Change of mind
- Wrong size selected by customer
- Preference change after delivery
- Delay caused by courier partners
- Minor color variation due to screen display
Exchange for Damaged / Wrong Product Only
Although returns and refunds are not accepted, if you receive:
- A damaged product
- Wrong item delivered
- Missing item in package
Please contact our support team within 48 hours of delivery with clear photos and your Order ID. Our team will review the issue and provide a suitable resolution.
Order Cancellation
Orders can only be cancelled before dispatch. Once shipped, cancellation is not possible.
Contact Us
For assistance, please contact TENUP through our official support channels or website www.tenupwear.com.
Policy Acceptance
By placing an order with TENUP, you agree to this No Return & No Refund Policy.
TENUP — Built to Move. Made to Last