Shipping policy

Thank you for shopping with TENUP at www.tenupwear.com. We are committed to delivering your order safely and on time. Please read our shipping policy below.

1. Order Processing Time

  • All orders are processed within 1–3 business days after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During high-demand periods, sales, or festive seasons, processing may take slightly longer.

2. Shipping Time

  • Estimated delivery time is 3–7 business days after dispatch, depending on your location.
  • Remote or less serviceable areas may require additional time.

3. Shipping Coverage

  • TENUP currently ships across India.
  • We may expand shipping availability in the future.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.
  • Free shipping promotions may be offered on selected orders or campaigns.

5. Order Tracking

  • Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp (if provided).
  • Customers can use the tracking link to monitor delivery progress.

6. Delivery Delays

While we aim for timely delivery, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Courier operational issues
  • High order volumes
  • Incorrect or incomplete delivery address

TENUP is not responsible for delays caused by third-party courier partners.

7. Incorrect Address / Failed Delivery

  • Customers must ensure all shipping details are accurate before placing the order.
  • If delivery fails due to incorrect address, phone number unavailability, or repeated failed attempts, re-shipping charges may apply.

8. Damaged or Missing Orders

If you receive a damaged package, wrong product, or missing item, please contact us within 48 hours of delivery with:

  • Order ID
  • Clear photos/videos of package and product

Our team will review and assist accordingly.

9. Order Cancellation

  • Orders may only be cancelled before dispatch.
  • Once shipped, cancellation requests cannot be accepted.

10. Contact Us

For any shipping-related queries, contact TENUP through www.tenupwear.com or our official support channels.

TENUP — Built to Move. Delivered to Perform.